Return & Exchange Policy
Shipping Policy
UK Mainland Delivery
​
We aim to offer a First-Class Delivery Service on all of our orders with Royal Mail, DPD and Yodel.
​
Our main couriers are as follows:
Royal Mail - Smaller items will be sent on a Tracked service.
FedEx/DPD - Larger items and those of a value higher than £100 will be sent using standard 3-5 working days delivery.
All orders over £50 qualify for free standard delivery and we will contact you to specify how your items will arrive when we process your order. Delivery for orders under £50 will be calculated at checkout and will depend on the size of the items in your order.
For orders under £50, delivery via Royal Mail will cost £3.99. There may be some cases where your parcel will be delivered by another carrier.
Return & Exchange Policy
We want you to be completely satisfied with your purchase from House of Chester. If for any reason you're not happy with your order, we offer hassle-free returns and exchanges for up to 30 days after receiving your order.
To initiate a return or exchange, please contact our customer service team at info@houseofchester.com.
Please note that we can only accept returns or exchanges for items that are in their original condition and packaging, and have not been used.
If you have any questions or concerns about our return and exchange policy, please contact us and we'll be happy to assist you.